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CUSTOMER CARE
Customer Care Support
At Letover Jackets, your satisfaction is at the heart of everything we craft. This section covers all essential support details, if you ever need help beyond what’s listed, our team is just an email away.
Reach out anytime at support@letoverjackets.com or reach out to us via our social media channels.We’ll be glad to assist you.
Reach out anytime at support@letoverjackets.com or reach out to us via our social media channels.We’ll be glad to assist you.
In-Transit Delays
If your order is taking longer than expected or tracking updates seem stuck, don’t worry—we’re here to help.
Simply email us or reach out to us via our social media channels. we’ll immediately look into the delay to ensure you get your jacket without unnecessary wait.
Our priority is smooth, transparent communication from checkout to delivery.
Our priority is smooth, transparent communication from checkout to delivery.
Item Marked as Delivered but Not Received
If your parcel shows “Delivered” but hasn’t reached you, please file a claim with the courier and share the complaint/reference number with us.
This helps us fast-track the investigation and guide you through the next steps to resolve the issue as quickly as possible.
This helps us fast-track the investigation and guide you through the next steps to resolve the issue as quickly as possible.
14-Day Return & Exchange Policy
We want you to love your jacket—but if you need a return or exchange, you have 14 days from the delivery date.
Simply visit our Return Dashboard to start the process. It’s quick, simple, and designed to give you complete peace of mind.
Simply visit our Return Dashboard to start the process. It’s quick, simple, and designed to give you complete peace of mind.
Color Disclaimer
Please note that the colors of your jacket may slightly vary due to lighting during photography or your device’s screen settings.
For the most accurate look, we recommend viewing the product in natural light after delivery.
For the most accurate look, we recommend viewing the product in natural light after delivery.
Order Cancellation
Changed your mind? No problem.
If your order hasn’t been shipped yet, we can cancel it instantly.
Just email us we’ll take care of it right away.
Just email us we’ll take care of it right away.
Postage & Packaging
We proudly offer free shipping on all orders, delivered right to your doorstep!
For returns, we also provide a prepaid postage label—this option is currently available for US customers only.
For returns, we also provide a prepaid postage label—this option is currently available for US customers only.
Return Tracking Reminder
Once you’ve shipped your return item, please notify us via email.
Sharing the return tracking helps us coordinate with our warehouse team and speed up your refund or exchange.